🛟 We're here to help

Help &
Support

Having trouble with dashboards, syncing, or device connections? Reach out — we'll get it sorted.

Contact Us

Get in Touch

💬

General Support

For issues with dashboards, syncing, data collection, or general platform questions.

🛡

Admin / Security

For critical system issues, security vulnerabilities, or data breach concerns.

👤

Founder Direct

For research collaboration, serious feedback, or platform improvement ideas.

Self-Help

Quick Troubleshooting

Before reaching out, try these steps. Most issues are resolved in under 2 minutes.

  1. Verify your device is registered in the platform settings.
  2. Check the selected date range on dashboards — it often defaults to today only.
  3. Confirm your internet connectivity and that the sync agent is running.
  4. Refresh the page after a data upload — the cache takes a moment to update.
  5. Uninstall and reinstall the extension if browser tracking stops updating.
  6. Check your email for any rate-limit or suspension notifications from the platform.
Common Questions

FAQ

How do I delete my data?

Email [email protected] with your registered email address and request deletion. We'll process it within 48 hours.

Is my data shared with anyone?

Never. Your data is used strictly for your own analytics. See our Privacy Policy for full details.

Which platforms are supported?

Currently: Chrome extension, Android app, and desktop agent. More platforms coming soon.

Where is my data stored?

On the Data Sunita server, transmitted over HTTPS and stored in an access-controlled database. Local cache is used temporarily for sync reliability.

Still stuck?

We usually respond within 24 hours

Include your registered email and a brief description of the issue for the fastest response.

✉ Email Support Read Privacy Policy →